Return Policy

Request a Return/Exchange online or over the phone with DIATONE Representative.

1.If the return is caused by customers, you are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to CHINA. (It is recommended to choose a method with tracking).

2.If the return is caused by DIATONE(product received are damaged or not correct),We will refund you for the economy shipping once the item is received, WILL NOT refund express shipping. 

Please allow 5-7 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.

An exchange or credit will be issued to the customer once approved by DIATONE representative .

Please contact us before you decide to return the product. We are willing to help you. mail at

Refund :If you apply a refund requtst . Money will be return back to your account within 7-15days after we agreed.