HELP CENTRE

FAQ

How can I check the status of my order?

If you use a Tracking Parcel Service

Please Query Your Track Nmber Here ：http://www.yuntrack.com/Track/Detail

If you use a Express Packages,Please Query your Tacking，according to the Express Company Official Link

DHL:https://www.logistics.dhl/cn-en/home/tracking.html

TNT:https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html

UPS:https://www.ups.com/WebTracking?loc=en_US&requester=ST/

Fedex:https://www.fedex.com/apps/fedextrack/?action=track

Universal Query:https://www.17track.net/en

Shipping Rules

1.No Freight Forwarding Addresses: We do not allow orders to be shipped to freight forwarding addresses. We ship internationally to almost any country in the world.

2.No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address.

3.PO Boxes: Shipments to PO Boxes are reviewed on a case by case basis and may be declined.

4.Refunds:All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled.

▶ The Charging Express Shipping Fee，Not Contain the Remote Region Delivery Service

FREE Shipping

DIATONE offers Free Shipping on a majority of orders.

Qualifying orders over $50 and for Free Economy Shipping.

WHAT IF I RECEIVED DAMAGED OR DEFECTIVE ITEMS?

If you receive a damaged or defective item, contact a Customer Care Associate through our, email Service.Support@diatone.hk . Please be sure to have your order number, item info and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

Warranty Policy

Warranty Policy

Jan 18, 2019

New and Unused Product

DIATONE offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered.

The shipping cost for any unwanted product will not be refunded by DIATONE (It is recommended to choose a return shipping method with tracking).

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (30) day DIATONE warranty. These items are covered in the event of a manufacturer defect.

This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.

(Recommends testing all components for shorts and Basic function before Soldering /supplying power).

▶NOTE: All products soldered (where applicable), flashed and tested by hand to ensure a working product is sent. Be sure to contact us if you feel something is not right, and we will do our best to help.
▶NOTE: bad soldering and/or bad connections (i.e. reverse polarity) is NOT covered.

PNF/BNF/RTF

Drones built and sold by DIATONE carry a (45) day Warranty Policy. In the occurrence of a malfunction DIATONE will repair or replace it with original or similar accessories.DIATONE hold the right to refuse any return which show signs of; modification, fire/water damage, electrical short or general misuse.

（DIATONE recommends inspecting all RTFNPNF/BNF’s thoroughly before supplying battery power.）

If you meet any problems, please contact us immediately. Any unauthorized change of product structure may affect your warranty policy.

What Payment Method Do the Website Support?

The only supported payment method is Paypal on the website.

Buy From DIATONE

What‘s DIATONE Official Site Or Media

DIATONE OFFICIAL :https://www.diatone.us

DIATONE OFFICIAL Facebook Group:https://www.facebook.com/groups/diatoneinnovations/

DIATONE OFFICIAL Facebook Mainpage:https://www.facebook.com/diatoneInnovations968/

DIATONE OFFICIAL INSTAGRAM:https://www.instagram.com/diatone.us/

DIATONE SERVICE

1.The problem of usage Discuss Group

2.Service Email：Service.Support@diatone.hk

Usually reply you in 24-48 hours.

Consider the festival，weekend，and Different Time Zone.

FPV Drone Learning

FPV Knowledge

Recommend Channel learning Fpv

Website:

Oscar Liang https://oscarliang.com/

Youtube：

Joshua Bardwell Channel ：https://bit.ly/2KrGhaV

Project Blue Falcon Channel ：https://bit.ly/33qcBCw

Albert Kim Channel:https://bit.ly/2NGvrwq

AndyRC Channel:https://bit.ly/2MXL9X9

Drone Camps RC Channel:https://bit.ly/1PNEc36

KababFPV Channel:https://bit.ly/2A4WGPl

Where Download or Research Flightcontroller Firmware

1.Download from Betaflight Configurator Traget

Betaflight Config Downnload Link：Download

Betaflight Github:Link

Betaflight Wiki:Link

2.For Some Mamba Flightcontroller New Target （unreleased）

Get it from Here ： Link

Where Download BLHeliSuite or BLHeliSuite32 Tools

The Link：BLHeliSuite

Betaflight Common Command Set

Open Your FC Betaflight CLI Command First

Command

Enter "Help“ ENTER:

# Help

adjrange

aux

beacon

beeper

bl - enter DFU Mode

color

defaults

diff - Diff Setting

dma

dshotprog

dump - All Setting

escprog

exit

feature

flash_erase

flash_info

get

gyroregisters

help

led

map

mcu_id

mixer

mmix

mode_color

motor

name

profile

rateprofile

rc_smoothing_info

resource

rxfail

rxrange

save

serial

serialpassthrough

servo

set

smix

status

tasks

version Firmware V

vtx

How to Set a SoftSerial Port (For Telemetry)

- For Example Mamba F411 V1.0 / 1.1 -Thank #Patrick Eisel

First open Your Betaflight CLI sommand，Enter Resource

Check F411 PPM Port Resource

Oscarliang - TUTORIAL: HOW TO USE BETAFLIGHT SOFTSERIAL

Mamba F411 Nano Stack to have a full UART (for RX/TX for Crossfire Telemetry) or a inverted SoftSerial (for FrSky S.Port Telemetry) then You can remap the unused PPM Port via Betaflight CLI. Just copy & paste & save to the CLI and solder your S.Port Cable or CRSF RX to PPM Solder Pad.

For Softserial1 on PPM (activate Telemetry, SoftSerial and Smartport):

resource PPM 1 NONE

resource ESCSERIAL 1 NONE

resource SERIAL_TX 11 B09

resource SERIAL_RX 11 B09

save

For full UART1, TX1 on PPM (activate Telemetry):

resource PPM 1 NONE

resource ESCSERIAL 1 NONE

resource SERIAL_TX 1 NONE

resource SERIAL_TX 1 B09

Save

How To Flash Firmware To Flight Controller

Here is how to flash firmware to your flight controller using Betaflight or Cleanflight. If you are having problems flashing firmware then make sure you watch the video all the way through because I give all the tips I have for fixing that.

Step 1
Open Betaflight, press the BOOT button, plug in the USB cable, and enter DFU mode.

Step 2

Click the Firmware Flasher tab.

Step 3
Choose the correct firmware for the FC board.
Note: There are two methods to choose the firmware,

one is to load firmware
online, and the other is to load firmware local.
Method 1: Load firmware online
1) Click “Load Firmware [Online]” and wait for firmware to download.
2) Click "Flash Firmware" and wait for it finished.

Method 2: Load firmware local

1) Click “Load Firmware [Local]”.
2) Select "betaflight_3.5.7_XXXXXX" from the computer. (If you do not have
the firmware, please download it in the attachment.)
3) Click "Flash Firmware" and wait for it finished.

Step 4
Reconnect the USB, then connect the Betaflight

1) Click "Reset Settings"
2) Place the drone horizontally and click "Calibrate Accelerometer"

How to Arm a Drone

First, please make sure the radio transmitter has bound to the FC correctly

Just plug the FC into Betaflight GUI and go to the Receiver tab, the board should respond to radio transmitter commands when you move the sticks on your radio transmitter. As show below.

Common Situations

Here are some common situations that can not arm with throttle.
1) Keep the quad horizonly when power up.
2) Make sure your receiver end-points are calibrated to go full 1000-2000 and center at 1500. It might be expecting throttle to below a threshold before arming. Make sure the the Stick Low Threshold is high than the mininum value on Throttle. As show below.

Common Reasons

The flight controller is not assembled levelly on the frame. As a result, the drone could not finish gyro calibration and can not arm.

Here is the video by Joshua Bardwell about the possible causes that could be preventing your quadcopter from arming. You can find the one that's affecting you, fix it, and get into the air!