Warranty policy

 Warranty 

Jan 18, 2019

 New and Unused Product

DIATONE offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered.  

 The shipping cost for any unwanted product will not be refunded by DIATONE (It is recommended to choose a return shipping method with tracking).

 

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (30) day DIATONE warranty. These items are covered in the event of a manufacturer defect. 

This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.

(Recommends testing all components for shorts and Basic function before Soldering /supplying power).

 ▶NOTE: All products soldered (where applicable), flashed and tested by hand to ensure a working product is sent. Be sure to contact us if you feel something is not right, and we will do our best to help.
▶NOTE: bad soldering and/or bad connections (i.e. reverse polarity) is NOT covered.

 

PNF/BNF/RTF

Drones built and sold by DIATONE carry a (45) day Warranty Policy. In the occurrence of a malfunction DIATONE will repair or replace it with original or similar accessories.DIATONE hold the right to refuse any return which show signs of; modification, fire/water damage, electrical short or general misuse.

(DIATONE recommends inspecting all RTFNPNF/BNF’s thoroughly before supplying battery power.)

 

If you meet any problems, please contact us immediately. Any unauthorized change of product structure may affect your warranty policy.