Jan 18, 2019
New and Unused Product
DIATONE offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered.
The shipping cost for any unwanted product will not be refunded by DIATONE (It is recommended to choose a return shipping method with tracking).
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (30) day DIATONE warranty. These items are covered in the event of a manufacturer defect.
This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.
(Recommends testing all components for shorts and Basic function before Soldering /supplying power).
▶NOTE: All products soldered (where applicable), flashed and tested by hand to ensure a working product is sent. Be sure to contact us if you feel something is not right, and we will do our best to help.
▶NOTE: bad soldering and/or bad connections (i.e. reverse polarity) is NOT covered.
Drones built and sold by DIATONE carry a (45) day Warranty Policy. In the occurrence of a malfunction DIATONE will repair or replace it with original or similar accessories.DIATONE hold the right to refuse any return which show signs of; modification, fire/water damage, electrical short or general misuse.
（DIATONE recommends inspecting all RTFNPNF/BNF’s thoroughly before supplying battery power.）
- Replacement plan price -- 20-35% OFF
（Depending on the actual situation）
For those with damaged boards that do not meet the criteria of a factory defective unit,and the reason is not clear.
DIATONE has created an affordable damaged replacement program.
In the event a user breaks a flight controller ESC or other electronic component, we will replace it for an affordable price.
We must verify that these electronic components are indeed broken so please contact us immediately by sending an email to Service.Support@diatone.hk
Disclaimer: Each order will be limited to 1 crash/damaged replacement per purchased item.
Order must be verified. It will also be tracked and logged.
We will require pictures and/or video of the damaged flight controller, confirmation of your order, and other information to complete the process.
Boards that are salvageable must be shipped back by the consumer after speaking with support staff.