Terms and Conditions
DIATONE Notices, Terms, and Conditions
This website is operated by diatone.us. Throughout the site, the terms “we”, “us” and “our” diatone.us. diatone.us offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.0 FPV Rules and Regulations
The use and operation of FPV radio equipment (such as UHF long range systems or video transmission equipment) in HK and many other countries may require a license and some countries may forbid its use entirely. In the USA, you will need a "HAM" amateur radio license. It is your responsibility to ensure that the use of products you purchase from DIAOTNE meet the requirements imposed by your government's rules and regulations for RF devices. Do not purchase products from DIAOTNE if you are unsure of the government requirements or are not able to comply with them. DIAOTNE cannot be held responsible for your actions under any circumstance, including but not limited to if you use products purchased from DIAOTNE in violation of your government's regulations. We sell our products with no claims for suitability or legality of operation whatsoever.
2.0 Warning Notice
You acknowledge that you fully understand the inherent danger involved when operating multi-rotor and other model aircraft or vehicles. Spinning propellers can cause severe injury. Never work on your models with mounted propellers. Lithium Polymer (LiPo) batteries can be unstable if not used or charged correctly and this can include combustion or spontaneously catching fire. Our power systems including motors, batteries and electronic speed control (ESC) units can draw significant current, in some cases over 30 amps which can be dangerous. Prevent electrical shock by always working with powered electronic systems safely de-energized. Never short the electrical leads, reverse the leads or place the leads on your body at any time.
3.0 No Warranty/Liability
DIAOTNE provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from DIAOTNE. DIAOTNE and its employees are not liable for any instance of injury to you or others, or damage or destruction of property. Additionally, DIAOTNE is not liable for any damages consequential or inconsequential resulting from the use or application of any DIAOTNE provided products. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.
3.1 Faulty Items
If an item you received from DIAOTNE is deemed to be inoperable or faulty (“Faulty Item”) due to a manufacturing defect, DIAOTNE may replace or repair that item at its sole discretion, if it is deemed by DIAOTNE that the fault is indeed due to a manufacturing defect and not user misuse including construction error. DIAOTNE will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item. As an example, if a Flightcontroller you received from DIAOTNE is faulty and becomes inoperable during flight causing you to lose your airframe, DIAOTNE may replace the Flightcontroller, but not any other equipment such as the airframe that might have been lost and/or damaged due to the faulty receiver.
3.2 Incorrectly Published Product Details
While every attempt is made to have accurate information on our website, DIAOTNE is not liable for any issues that may result from incorrect product details published on the DIAOTNE web site. Please note that specifications and prices may change without notice. For confirmation of specifications, pricing or availability; please contact DIAOTNE customer service directly.
Please see DIAOTNE's WarrantyPolicy.
5.0 Shipping Terms and Conditions
5.1 Commercial Carriers
You accept USPS, UPS, FedEx，DHL and all other commercial carriers DIATONE offers
5.2 Shipping Address
We need a complete and valid street address to ship your products. We can ship to most place all over the world，except some remote area.
All interpretation rights belong to our carrier
And these address not allowed：
Hotel and Convention Center Addresses - We have had a problem with packages getting lost at hotels and convention centers. We require a permanent, verified, residential or established business address.
PO Boxes, including APO addresses - Shipments to PO Boxes and APO addresses are reviewed on a case by case basis and may be declined. To avoid your order being held for review, use your regular residential or business address.
5.3 Tracking and Lost Shipments
If you select "Free Shipping", DIAOTNE will send your packages with tracking information .
DIATONE cannot be held liable for any mistakes made by a Mail Carrier or your local country's postal service.
If the tracking information for your package shows receipt by any of DIATONE's mail carriers, DIATONE is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system . Almost all packages sent by DIATONE reach their recipient. Please contact the Mail Carrier directly if there is a shipping issue or claim.
5.4 Shipping insurance
When DIATONE sends your order with any Mail Carrier, the delivery is not insured.
5.5 Signature requirements
None of the mail services offered by DIATONE require a signature on delivery of your package. Only in certain cases and in the sole discretion of DIATONE will a signature be required.
5.6 Customs, Duties, and "Return to Sender" Packages
For orders shipped outside the HK, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to DIATONE due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, DIATONE will not refund a) shipping costs from DIATONE to your location and b) the cost of returning the package back to DIATONE, when and if the package is returned to DIATONE. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to DIATONE, DIATONE may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.
5.7 Backordered items
If your order contains items that are 'backordered', your entire order will be held until the backordered item(s) come(s) into stock. All orders ship complete. Partial shipments are only available under certain conditions and in the sole discretion of DIATONE. Items of your order that are not on backorder will be held in reserve for you so that no previously purchased item runs out of stock while we wait on the backordered item(s).
5.8 Canceled Order Refunds
All orders that are declined by us due to a) violation of any of our shipping rules; or b) suspected fraud, are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
5.9 Shipment Times and Delays
Orders having all items in-stock and placed，Normally will be arranged in 48 Hours.
Exceptions may occur due to holidays, payment review delays or other unforeseen issues.
According on your ship to address, it can take longer than indicated for a package to reach you. This delay is independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. DIATONE is not responsible if a Mail Carrier or your local country's postal service delays the arrival of your package due to custom holds or other issues. DIATONE does not provide refunds in case your package is delayed.
5.10 Free Shipping
DIATONE now offers Free Shipping on a majority of orders. *Qualifying orders over $99 will be eligible for Free Economy Shipping.
* Specific items within the store are excluded from free shipping due to their large size and/or weight. Items that are excluded from free shipping are clearly marked as such at the bottom of each product page description. If an order contains one of these items, the entire order will not be eligible for free shipping.